Privacy Policy

This Privacy Policy describes how SBN Auto Styling (“SBN”, “we”, “us”, or “our”) collects, uses, and shares information about you when you visit sbn-autostyling.com (the “Site”), contact us, or schedule services with us in Philadelphia, PA.

Our shop is located at 100 Red Lion Road, Unit 3, Philadelphia, PA 19115. You can reach us at 267 263 7342 or hello@sbnautostyling.com.

We collect the following categories of information:

• ▸Information you provide directly — including your first and last name, phone number, email address, vehicle details (make, model, year), service preferences (PPF, ceramic coating, window tint, detailing, wraps), and any message or photos you submit through our quote forms, booking widgets, or live chat.
• ▸Booking & communications data — when you schedule an appointment through our embedded booking widgets, call, text, or chat with us, we receive your contact details and the content of your communication.
• ▸Automatically collected data — IP address, browser type, device type (mobile/desktop), pages visited, the referring URL, approximate location, and a per-session identifier we store in your browser to understand traffic and improve the Site.
• ▸Cookies & similar technologies — first-party storage to keep your session alive and limited third-party scripts (described below) that may set their own cookies.

We use the information we collect to:

• ▸Respond to your quote requests, calls, texts, chats, and bookings.
• ▸Schedule, perform, and follow up on the services you requested (PPF, ceramic coating, window tinting, detailing, wraps, etc.).
• ▸Send appointment reminders, status updates, and post-service follow-ups by phone, SMS, or email.
• ▸Operate, secure, and improve the Site, including measuring traffic and fixing bugs.
• ▸Comply with our legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We rely on a small number of trusted vendors to operate the Site and our business. These providers only receive the information they need to perform their service:

• ▸LeadConnector / GoHighLevel — powers our contact storage, booking widgets, and live chat widget on the Site.
• ▸Hosting & database providers — host the Site and securely store leads submitted through our forms.
• ▸Telephony & messaging providers — deliver SMS, calls, and email communications you initiate or that we send in response to your request.

We may also disclose information if required by law, subpoena, or valid legal process, or to protect the rights, property, or safety of SBN Auto Styling, our customers, or others.

When you give us your phone number through a form, call, text, or chat, you agree that we may contact you at that number about your quote, appointment, or service. Message frequency varies. Message and data rates may apply. You can opt out of SMS at any time by replying STOP, reply HELP for help, or stop other communications by emailing us at hello@sbnautostyling.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in consent is never sold, rented, or shared with anyone for any purpose other than delivering the messages you requested.

We retain lead and customer information for as long as needed to provide our services, maintain business records, and comply with our legal obligations. You may request deletion of your information at any time (see “Your Rights” below).

Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, and to opt out of certain processing. To exercise any of these rights, email us at hello@sbnautostyling.com or call 267 263 7342. We will respond within a reasonable timeframe and as required by applicable law.

Our Site and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

The Site may contain links to third-party websites, including our social profiles on Instagram and Facebook. We are not responsible for the privacy practices of those sites; please review their policies before sharing your information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date at the top of the page. Material changes will be communicated through the Site or by other reasonable means.

Questions about this Privacy Policy? Reach out: